Skip to main content

The IP experts who listen, tailor and deliver

IP professionals safeguard innovation and strategic value. Our mission is to understand your priorities and workflows, then build customised support around them so you can focus on risk management, cost control and portfolio performance.

Why our approach matters

Tatiana and Maria listening together as they talk through a case
Diana and Aaron shaping a tailored solution together
Andriyani, Maria and Tatiana supporting a client together
An iPify specialist working at a laptop, in control of the work

We listen.

We take the time to understand your challenges and the way your team already runs.

We customise.

We shape tailored solutions around your processes and your needs.

We care.

We remain attentive, responsive, and by your side at every step.

You stay in control.

You gain clarity, control, and the support you need to deliver.

Our principles

Our unique approach sets us apart

Customer support that actually answers

Four ways to reach us, each fast enough to answer before the deadline passes: a comprehensive help centre, live chat with a real person, an integrated messaging thread that stays with your case, and phone support when you need a voice.

A platform we built and own

The iPify platform is built in-house by our own engineers, with more than 250 years of combined IP expertise translated into software our team owns, ships and continuously improves.

Built for the long term

Our employees are also shareholders. As an employee-owned, independent provider, we believe we can bring lasting value to the IP industry, now and in the future.

Trusted by IP professionals

You deserve discretion, and so do our customers. That's why we share their feedback anonymously, while happily arranging direct introductions if you'd like to hear more.

Our whole paralegal team loves how intuitive and easy to use the iPify portal is. Whenever we've needed assistance, the customer success team has been outstandingly fast, efficient, and genuinely helpful.

CEO - Partner of a well-established European IP law firm

Our customer support

Guiding you from day one and well beyond

Onboarding with iPify is fast, but our support does not stop at launch. We follow a proven approach to help you get maximum value from our platform and services over time.

Aaron Bennett

Senior Customer Success Manager

  1. Linda

    Hi Aaron, I would like to learn more about your IP maintenance services.

  2. Aaron Bennett is typing
  3. Aaron Bennett

    Morning Linda :) Check out this link for a quick overview of our IP Maintenance service: renewals, workflows, and reporting all covered. Let me know if you'd like to connect via video call to discuss in more detail.

    Explore IP maintenance
Live chat: the same team you work with every day, one message away.
  1. 1 Getting started

    • Account set-up with user access
    • Specific requirements embedded in the platform and workflows
    • Comprehensive platform training for optimal use
  2. 2 Working alongside you

    • Proactive monitoring of initial user interactions
    • Regular reviews, tailored to your needs
  3. 3 Support that's always within reach

    • Virtual Help Centre for ongoing assistance
    • Live chat for real-time navigation support

Our expertise

Human expertise at the core of our service

Our in-house IP specialists bring more than 250 years of combined experience, a meticulous attention to detail, and a genuine commitment to supporting your work.

Behind every solution and workflow, you'll find real experts who understand your challenges and stand by your side to help you deliver.

For your firm

What working with iPify means for you

More clarity. Zero admin overload. Consistent, high-quality delivery.

For your team

What working with iPify means for your team

Equipped, supported, and always close to a real human.

No commitment. No sales pressure.

Let's talk about your needs

Tell us how your team works today, what is slowing them down, and what you want more control over. We'll show you where iPify fits, and where it doesn't.

Craig O'Dell, VP Sales, iPify

Craig O'Dell

VP Sales, iPify